How to return a product?

Before returning an item, please check our Enobin Return conditions, stated in the questions below, to make sure your item is eligible for return.

You have 7 calendar days to notify us that you want to return your product after its reception.

If your return meets all the requirements, your returns can be initiated by calling the Customer service at the number +880 1511 88 66 88 or +880 1511 44 45 46.

You can connect on our website and fill in our Online Return form. Simply Login and go to “My Orders”, and open the last order by clicking on “Order details”.
If you product is eligible to a return, you will see a button “Return Product”. Click on it to start the return process.Please be prepared to give the following pieces of information:
Your order number.
The reason for the return.
Where and when the product should be picked-up / dropped-off


How much time do I have to return a product to Enobin?

All items sold on Enobin, under certain conditions, can be returned within a period of 7 days from delivery date.
Example: If I received my product on Monday 5th, I have until next Sunday 12th to contact Customer Service.NOTE: You have 7 days notify your return by calling Customer Service, from the day you received your purchase.
Passed this date, unfortunately we do not accept returns. We advise you to contact the manufacturer if the product has a warranty.


What are the conditions for returning an item?

Requirement for a valid procedure

  • Proof of purchase (order number, invoice, etc)
  • Reason for return has to be valid and return acceptance conditions met (check out below)
  • Return method
  • Refund method that you would like and the necessary information associated (bank account number, Card Number etc.)
  • Return form returned with the product

Should there be any item damaged due to our transportation, please contact our customer service within 24 hours for claim purposes. Remember to send back all items including the free promotional items that came with the purchase. If forgotten, the return will not be accepted.

Once your product retrieved we will perform a quality check.
If the quality check successful, we will refund you according to your requested refund method. This will happen within 10 days starting your return request submitted.
Note that if the quality check is unsuccessful, you will not be refunded and will be sent back your product.


How do I send my product to Enobin?

For within Dhaka, we will arrange a pick-up at your convenience within 72 hours after you submit the return request.

For outside Dhaka, our customer service will give you the necessary details to send the item back to us.

Note that for pick-up, we will make 2 scheduled attempts.

However, pass 2 pick-up attempts, we will cancel the return procedure and you will not be able to return your product to us anymore.


How long is the quality evaluation process?

Refund process only begins after our Quality Check team has completed the evaluation of your returned item.

We will make sure that your product meets all the requirements for a return as stated in our policies.

This quality evaluation process may take up to 10 days.